Support
Terms and Conditions
1. Product Quality Assurance: We ensure that all our products meet international quality standards and provide corresponding quality certificates.

2. User privacy protection: We promise to strictly protect customer personal information and not share it with third parties without authorization.

3. Return and exchange: Customers can apply for return and exchange within 30 days after receiving the product. The product must be unused and the packaging is intact.

4. After-sales service commitment: We provide effective after-sales support to ensure that customers get timely solutions after purchase.

5. Legal Compliance Statement: All our business activities comply with relevant laws and regulations and safeguard the legitimate rights and interests of our customers and the company.

6. Revision and Update of Terms: We reserve the right to update the terms at any time and will notify customers through the official website.

7. Dispute Resolution: If any dispute arises, the parties shall resolve it through negotiation. If unsuccessful, the dispute may be submitted to the China International Economic and Trade Arbitration Commission.
Yiwu Cosum Import & Export Co. Ltd
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Technical Support

1. Provide all-round product development support to ensure that each product meets international standards.
2. Pre-sales consulting service to help customers choose the most suitable product configuration.
3. Provide professional installation and commissioning guidance to ensure that the product can be put into use quickly.
4. Provide systematic training to customers to ensure that personnel are proficient in product functions.
5. Provide timely after-sales service to solve the problems encountered by customers during use.
6. Perform regular product repairs and maintenance to keep the equipment in optimal operating condition.
7. Product upgrade services to ensure that customers always use the latest technology.
8. Provide professional technical consulting services and answer customers' technical questions.
After-sales service
1. We are committed to providing customers with high-quality after-sales service to ensure customer satisfaction.
2. If the product has any quality problems, please contact us within 7 days after receiving the goods and we will provide free replacement service.
3. After discovering the problem, the customer should provide relevant evidence and fill out the return and exchange application form.
4. The product must be returned in its original packaging, unused and unwashed.
5. The logistics costs shall be borne by the customer. If the transportation costs are caused by quality problems, we will bear them.
6. We will process and respond to customer requests within 7 working days after receiving the return.
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Maintenance service
1 Repair service promises to provide high-quality product repair and maintenance to ensure customer satisfaction.
2 Our professional team has extensive industry experience and can solve various problems quickly and effectively.
3 Repair services cover comprehensive support from design to manufacturing, quality inspection and logistics.
4 Provide customized maintenance solutions to meet the unique needs of different customers.
5. Transparent maintenance process and detailed service instructions allow customers to understand the maintenance progress at any time.
6 With continuous innovation as the driving force, we continue to improve the efficiency and quality of maintenance services.
7 Reputation and quality are our core values, and we always provide customers with reliable service guarantees.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service